Confidentiality

All complaints will be dealt with in a confidential manner.

The company is committed to working the Data Protection 1998 and upholding Data Protection principles. All staff will abide by the Policy of the Agency.

 

Whistle blowing

 We create culture to encourage and enable staff to feel comfortable to raise serious concerns within the company to ensure the prevention of and protection from abuse to any employee or Service User.

 

Complaints Procedure

All complaints will be taken seriously and will be acted upon with fairness.

His Grace ventures has a full complaints and compliments policy. A copy can be requested at any time.   A copy is also included in the service user’s pack given to each client.

We welcome all forms of feedback, including:

  • Compliments – regarding aspects of the care service
  • Comments – providing possible scope for improvement
  • Concerns –  feedback where action may be required to address problems
  • Complaints – raised by service user, requiring formal action.

All complaints should in the first instance addressed to the Registered Manager.